The Project:

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• What is it: 

• Digital First is a sales channel that enables zero touch, self-serve purchase of M2M/IoT data plans and services
• It lowers the barrier of entry and establish VZ as go-to place for connectivity & services
• It increases ‘Speed to Revenue’

• Who will benefit:

• Targeted at new logos, developers, VPP partners looking to certify their product, and small and medium business looking to enable up to 100 lines

• Why are we doing it:

• Enable a simple frictionless experience and accelerate time to revenue generation
• Because customers want and deserve transparent pricing and instant account creation
• Consolidate device management user experience via API and Portal to single interface. Thus reducing multiple user experience for device management
• Enable users with 100 or less lines to grow seamlessly

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Methodology:

• Customer interviews
• Research
• Journey mapping
• Architecture
• User stories
• Wire-framing
• Prototyping
• User testing

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Tools:

• Sketch
• InVision  
• User testing

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Duration:

6 months

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The Challenge:

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High fidelity mockups:

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